Have all your questions answered below, from topics such as fabrics, sizing, fittings, custom made, shipping and ordering.

• Q1:Why are your prices so low?

  A1:Firstly, we operate at a lower overhead than a retail store. For example, we do not employ any sales staff or alterations department, all of which add to the cost of operation. Since we do not need to accommodate for these costs, we can pass all the savings onto our customers.

  Secondly, we are a professional wedding factory, not a retailer of any wedding factory, you can order dress from our factory directly.

• Q2:What's the price show on your website?

  A2:The price on our website is just retail price, does not include the shipping cost. You can view our shipping page to know more information about shipping cost.

• Q3:What is the delivery time for orders?

  A3:We are able to delivery dress very fast. It normally takes 3 to 4 weeks for Custom orders and about 3- 7 days for shipping.

• Q4:Can I choose rush order service?

  A4:Yes, we accept rush order service, and detailed information as follow:
  7 days rush order means 7 days time to make dress, and 3-7 days for shipping.
  14 days rush order means 14 days time to make dress, and 3-7 days for shipping.

• Q5:When should I order?

  A5: Please place your order in advance of your wedding date as far as possible, normally can't less than 1 month.

• Q6: What is your return policy?

  A6:We guarantee all our dresses with high quality. If our dresses are not good quality, customers can return the dress back. But we can't accept return dress for custom cut order.

  All sales are final and cannot be cancelled at the point of purchase.

  Please be sure of the style, size, color, and any other specifications before submitting your order.

• Q7:How can I see a swatch of the color I'm interested in before I order?

  A7:Sorry, the shipping cost is very expensive, so we do not have swatches available to send out to customers. You can confirm the dress color by two ways, as follow:

  1, view our color chart, choose color on internet.

  2, send us a color picture, and we will tell you if we have this color for your dress.

• Q8:Can I place my order over the phone?

  A8:We do not accept phone orders. We require all orders in writing to avoid errors.

• Q9:How do I pay?

  A9:We accept Paypal payment, you will be redirected to Paypal website when you confirmed your order..

• Q10:Is there a charge for sales tax?

  A10:There is no charge for sales tax on all orders.

• Q11:How much does shipping cost?

  A11:Please click here to see our shipping information.

• Q12:How do I decide what size to order?

  A12:Each manufacturer offers their size chart, so please decide your size by our size chart. Keep in mind that the measurements are taken to determine the closest size to be ordered and that the garment will not be custom-made to the exact measurements.Almost every gown will need some type of adjustment.

  Prior to selecting your size to order, we suggest our honorable customers review the information provided in How to Measure. The designer will be unable to accommodate any changes of the size once the order has been placed.

• Q13:Can I have a gown made to my measurement?

  A13:Of course yes, as custom-made is our first concern. We can make the dress in your own size. You may send us your special measurements according to our size guide.

• Q14:How to measure for your size

  A14:It is very important that proper measurements be taken before a gown is ordered. Start by carefully taking your measurements using our friendly size guide. For standard size, on average you will need to go up 1 or 2 sizes than what you normally where in sportswear or street clothes. Bridal gowns are meant to have a close fit to the body so they tend to be cut smaller than sportswear.

  To measure yourself, you must be dressed in only a good fitting bra and underwear. To measure you bust, take the measuring tape around your back at bust level and over your nipples without pulling too tight or leaving too much slack. Do the same at your waist going over your belly button. To properly measure your hip, go around the fullest part of your buttocks, about 7-9 inches below your belly button. Compare these measurements to our size chart and you should have a good fit.

• Q15:How will I be notified of my order status?

  A15:We contact our customers by email at various points of the order process. It is imperative the customer includes an email address on their order. You also can log in your account to check the status of your order.

  The first email is sent immediately after we received your payment. A shipping confirmation email will be sent when your order is shipped from our location and will include the tracking number.

• Q16:How to Choose a Wedding Style

  A16:Everyone thinks that he knows how to buy a wedding gown. Most ladies don't realize that fabrics, style and measurements can influence the style of wedding dress that best compliments a particular body type.

• Q17:Full Figured Women

  A17:If you are a full figured woman, the best silhouette is an A- Line. A-line can adorn the whole body without drawing attention to your waistline. The empire waist is another good choice. The empire is just below the bust and conceals your waist and hips

  Many plus size girls tend to purchase wedding gowns that cover a lot of skin. If religion isn't an issue, don't be afraid to show some skin. Skin is sexy and showing your arms and neckline can often make one appear smaller.

  Deep V necks and scoop necks flatter curvy figures and always look best on full figured women

• Q18:PETITE

  A18:A-line wedding dresses are also flattering on petite women. As we stated earlier it lengthens the body. Sheaths seem to shorten a small body even more. Stay clear of very full skirts. You want to keep your wedding dress in proportion to your body.Be careful with strapless.

  A petite woman may have to lift her arms to reach up to her new husband.A cap sleeve gives the feeling of a strapless gown and also serves a practical purpose in holding the gown in place.

• Q19:LARGE BUST WOMEN

  A19:Off the shoulder gowns look wonderful on a full bust. It draws our attention upward, emphasizes the shoulders and minimizes the chest. Keep your skirt narrow. Wearing a full skirt will make you look large on top and bottom.

• Q20:BOTTOM HEAVY

  A20:Women who are larger through their hips and buttocks should look for a wedding dress that focuses on their upper body preferably with a full skirt. Show your arms back and bust line.

  Corset style bodice with lacing will highlight your upper body. We want to draw attention away from your hips. Avoid pleats or gathered fabric around the waist.

• Q21:Do you know where I can buy nice veil, gloves and petticoat that can go with my dress?

  A21:Yes, please visit our wedding accessories page by clicking here for more help with them to match your fabulous new dress.

• Q22:How should I clean my beautiful wedding dress?

  A22:First of all, ALWAYS get your dress cleaned after wearing. If it is not cleaned in a reasonable amount of time after wearing a yellowing of the fabric may result from prolonged storage. ALWAYS take your bridal dress to a professional cleaner that specializes in bridal dresses. Your normal cleaner may damage the precious dress by using the wrong chemicals.

• Q23:Is the color of the picture displayed as the same color as the dress?

  A23:Not always. Your monitor and color correction utilities may change the colors. Different brands, lighting in the room and other variables can also make your eyes receiving different color information. Do not use pictures and magazines as color swatches, since different brands of ink on different types of paper may have different feelings. Ask the store to show you sample swatches and allow for slight dye-lot difference.

• Q24:Do you have more pictures for dresses?

  A24:We are sorry that we are still working on better and more pictures. These are all we have so far. If we get more pictures, we will update our listing.

• Q25:Can I change the color of the embroidery from gold color to silver color?

  A25:Yes. We can make the gown with silver embroidery for you. But we will charge additional $20 for silver embroidery because of higher cost of silver thread than gold thread.

• Q26:Can I send you a picture of the gown and you can make custom made gown for me?

  A26:Yes. We can make custom made gown if you give us clear pictures showing both front and back. But please be aware of the charge, it will be too much higher than the styles in our list, because our designers will have to design it from scratch just for you and it will cost more. We need contact our designers for quote. And we don't accept return and refund for custom made gowns.